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 Description:  Delores Chenault (Complainant) filed a verified Complaint with the Illinois Commerce Commission (Commission) against Illinois Bell Telephone Company (Illinois Bell or Respondent) alleging that Respondent consistently overcharged her for land line and wireless service, at times deleted her voice mail and at other times improperly diverted her phone calls to numbers she did not dial. 
 Date Created:  10 11 2007 
 Agency ID:  06-0637 
 ISL ID:  000000004092   Original UID: 3940 FIRST WORD: Order