| | 1: | | Title: | | | | | Volume/Number: | 2005 | | | | Issuing Agency: | | | | | Description: | This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified through investigations consumer complaints. Utility performance in responding to customer concerns is also reviewed. CSD staff participate in consumer education efforts, rulemakings, certification cases, informal investigations into industry practices and offer testimony representing consumer interests in formal cases before the Commission. The division also assists in identifying trends in complaints as they develop in order to provide the Commission and Illinois consumers with timely information in the interest of consumer protection. | | | | Date Created: | 06 2004 | | | | Agency ID: | | | | | ISL ID: | 000000012759 Original UID: 6732 FIRST WORD: Annual | |
|
