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Annual Report: Consumer Services Division

 
 Volume/Number:  2006  
 Issuing Agency:   
 Description:  This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution times and problems identified by investigating consumer complaints. Utility performance in responding to customer concerns is also reviewed. In addition to managing consumer contact, CSD staff participates in consumer education efforts, rulemakings, certification cases, informal investigations into industry practices, and formal cases before the Commission. 
 Date Created:  10 09 2007 
 Agency ID:   
 ISL ID:  000000012769   Original UID: 6733 FIRST WORD: Annual