SiteTitle | • | Annual Report: Consumer Services Division | [X] |
Organization | • | Illinois Commerce Commission | [X] |
| | 1: | | Title: | | | | | Volume/Number: | 2003 | | | | Issuing Agency: | | | | | Description: | The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of consumers served along with the amount of money saved for consumers, we include information about the participation of Staff. CSD has participated in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission. | | | | Date Created: | 04 2004 | | | | Agency ID: | | | | | ISL ID: | 000000012758 Original UID: 6730 FIRST WORD: Annual | |
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