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 Volume/Number:  2021 April 29 
 Issuing Agency:   
 Description:  Complaint as to failure to maintain and comply to the standards for which we agreed upon to support the Pharmacy in its Telecommunications needs; multiple phone failures, had to close down the pharmacy due to 15% revenue loss that it could not recover from. Total amount lost due to First Communication was $150,000 in Frankfort, Illinois.Complaint as to failure to maintain and comply to the standards for which we agreed upon to support the Pharmacy in its Telecommunications needs; multiple phone failure that resulted in 15% revenue loss. Total amount lost due to First Communication LLC was $475,000 in Mount Prospect, Illinois.Complaint as to failure to maintain and comply to the standards for which we agreed upon to support the Pharmacy in its Telecommunications needs; multiple phone failures that resulted in 15% revenue loss. Total amount lost due to First Communications, LLC was $375,000 in Mount Prospect, Illinois. 
 Date Created:  04-29-2021 
 Agency ID:  19-0903,19-0904, 19-0905 
 ISL ID:  000000091716   Original UID: 202171 FIRST WORD: Order