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 Description:  Complaint as to provision by Globalcom of incorrect and unsupported router configuration which led to service disruptions and thereafter insistence by Globalcom that unearned charges be paid as a condition to avoidance of service shut offs in multiple locations. 
 Date Created:  10 31 2006 
 Agency ID:  04-0717 
 ISL ID:  000000001114   Original UID: 1010 FIRST WORD: Order